Responsible Play

Prize competitions are games of skill and are not classified as gambling under UK law.

However, we believe in promoting responsible play and helping our customers stay in control of their spending and participation.

Staying in Control

Playing prize competitions should always be fun and affordable. Here are some tips to help you stay in control:

Set a budget – Decide how much you're comfortable spending each month before you start
Use our spending limit feature – Set a personal monthly limit in your account settings
Take regular breaks – Don't spend long periods browsing competitions
Never chase losses – If you don't win, don't keep entering to try and "win back" money
Only spend what you can afford – Competition entries should come from disposable income, not money needed for essentials
Keep it fun – If entering competitions stops being enjoyable, it's time to take a break

Our Responsible Play Tools

We provide several features to help you manage your participation:

Take a Break (Self-Exclusion)

If you need time away from entering competitions, you can exclude yourself for 24 hours, 7 days, 30 days, or permanently. During this time, you won't be able to make purchases.

Spending Limits

Set your own monthly spending limit. Once you reach your limit, you won't be able to make further purchases until the next month.

Warning Signs

It's important to recognise if your spending habits are becoming problematic. Consider taking a break if you:

Regularly spend more than you originally planned
Borrow money to enter competitions
Feel anxious or stressed when you're not able to enter competitions
Hide your spending from family or friends
Neglect responsibilities, work, or relationships due to time spent on competitions
Enter competitions to escape problems or relieve negative feelings
Feel the need to spend increasing amounts to get the same excitement

If any of these apply to you, we encourage you to use our self-exclusion feature and consider seeking support from the organisations listed below.